Customer Service

At Jeshify, customer satisfaction is our priority. Our Customer Service team is here to assist you before purchase, during setup, and after delivery.

What Our Customer Service Covers

Pre-sale questions about products, licenses, and features
Guidance on choosing the right license for your business
Payment-related assistance and invoice queries
Installation and setup guidance (as per support policy)
Bug reporting for original features

What Customer Service Does Not Cover

Custom feature development or design changes
Third-party integrations not included in the product
Server-side issues unrelated to the source code
Support beyond the defined support period

Response Time

Our standard response time is within 24–48 business hours. Extended License holders receive priority responses as per their license benefits.

Customer Support Channels

Email support for detailed assistance
Help Center documentation
Pre-purchase consultation via contact form

Business Hours

Customer Service operates during the following hours:

Monday – Saturday: 10:00 AM – 7:00 PM (IST)

Fair Usage Policy

Jeshify provides fair and professional support to all customers. Excessive, abusive, or unreasonable support requests may result in limited or suspended customer service access.

Need Assistance?

If you require help or have questions related to our services, licenses, or purchases, feel free to contact our Customer Service team.

📧 Email: support@jeshify.com